Your Privacy Is Our Priority

This Privacy Policy ("Policy") applies to the website and related services operated by uubdx online casino and betting platform ("uubdx", "we", "us"). This Policy explains our practices regarding the personal information of you — the user of our platform ("you", "your").

By using any uubdx service, you are considered to have accepted the terms of this Policy. If you have any questions about this Policy, please contact our support team.

This Policy should be read together with our Terms and Conditions and Responsible Gaming policy.

uubdx may collect the following types of information in order to provide you with a secure and improved service.

uubdx uses your information only for the following lawful purposes. We never use your information unnecessarily or sell it to third parties.

3.1 Service Delivery and Operations

Your information is used to create, manage, and verify your account. It is essential for processing deposits and withdrawals, applying bonuses, and personalising your gaming experience.

3.2 Identity and Age Verification

uubdx is a platform exclusively for users aged 21 and above. Your identifying information is required to prevent access by minors and to complete the Know Your Customer (KYC) process. This verification process is an integral part of responsible gaming.

3.3 Financial Fraud Prevention

Transaction data is analysed for anti-money laundering (AML) purposes and to detect fraudulent activity. If suspicious activity is identified, an account may be temporarily suspended.

3.4 Service Improvement

By analysing your usage patterns, we improve the platform's interface, game selection, and overall experience. This analysis is carried out in a fully anonymised manner and is not used to identify any individual.

3.5 Legal Compliance

Information may be retained and disclosed as required to submit reports to regulatory bodies under applicable laws and regulations, and to comply with court or government orders.

The uubdx website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve website functionality.

You can control or delete cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the site.

uubdx does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

Our partner organisations that provide services such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology services, and customer support are given access only to the information needed to perform their work. These organisations are contractually bound to comply with our privacy standards.

5.2 Legal Obligations

Information may need to be disclosed due to a court order, government investigation, or other legal obligation. In such cases, we will disclose only as much information as the law requires.

5.3 Business Transfers

In the event of a future change of ownership, merger, or acquisition of the uubdx platform, user information may be transferred. We will notify you in advance if such a situation arises.

5.4 With Your Consent

For any disclosure beyond the reasons stated above, we will obtain your explicit written consent.

uubdx adopts industry-standard technical and administrative measures to protect your personal information. The key elements of our security framework are as follows:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols.
• Data Encryption: Sensitive information stored on our systems, particularly financial and identity data, is protected with strong encryption.
• Access Controls: Only authorised staff are granted limited access to the information they need, and all access is logged.
• Regular Security Audits: Our systems undergo regular security testing, and any vulnerabilities identified are resolved promptly.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to protect your account.
• Firewall and IDS: Advanced firewall and intrusion detection systems are in place to prevent unauthorised access and cyber attacks.

However, transmitting information over the internet carries some inherent risk, and we cannot guarantee absolute security. Keeping your account password secure and notifying us immediately if you suspect unauthorised use is also your responsibility.

uubdx retains your information only for as long as necessary to fulfil the relevant purpose or to meet legal obligations.

7.1 Active Accounts

All relevant information is retained while your account remains active. Even after an account is closed, information necessary for legal obligations and dispute resolution may be retained for a specified period.

7.2 Financial Transaction Records

Financial transaction records must be retained for the period specified under applicable law. These records are essential for fraud investigations and audits.

7.3 Deletion Requests

Where there is no legal obligation preventing it, you may request that your information be deleted. However, deletion may not be possible while an active dispute, investigation, or legal process is ongoing.

You have the following rights regarding your personal information, and uubdx respects these rights.

To exercise these rights, please contact our support team. We will take action within a reasonable time after receiving your request.

uubdx is a platform exclusively for users aged 21 and above. We do not knowingly collect information from minors. If we have reason to believe that a user is under 21, we will immediately suspend their account and delete any information collected.

If you become aware that a minor has created an account on our platform, please contact us.

uubdx may update this Privacy Policy from time to time. For significant changes, we will notify you in advance via email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

The date of the last update is shown at the top of this page. Contact our support team to request a copy of an older version of the policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help.

You can also find answers to common questions on our FAQ page. For matters related to responsible gaming, visit our Responsible Gaming page.